Terms of Use

These terms govern Cartly+, operated by S10 Solutions OÜ, including its mobile and web apps, available watch companions and connected-assistant service. By using the service, you agree to these terms. Our Privacy Policy explains data processing.

1. Your account

Keep your sign-in credentials secure and provide accurate account information. Only use accounts and household information you are authorized to access. Contact support@cartly.plus if you suspect unauthorized access. You must meet the minimum age and authorization requirements applicable in your country; the service is not directed to children under 13.

2. Shared content and invitations

You retain ownership of shopping lists, chat messages, recipes and other content you provide. You grant us permission to host, process, synchronize and share that content as needed to provide the features you use. Share only content you have the right to use. Household members can view and, within their permissions, change shared information. Protect invitation links and join codes and check the selected household before making changes.

Do not post unlawful, abusive or infringing content, harass others, attempt unauthorized access, introduce malware, bypass access or usage controls, or disrupt the service. We may restrict access to address violations, security threats or legal requirements. Report content or account problems to our support address; we will consider relevant information when reviewing restrictions.

3. Recipes, meal planning and AI

Saved recipes and meal planning can help organize your shopping. Website import and translation use AI and may contain errors, omissions or mistranslations. Review quantities, units, ingredients, instructions and source material before saving, adding ingredients or cooking. Do not rely on these features for allergy, medical or food-safety decisions. Import only public recipe pages you are entitled to use; importing does not transfer the source publisher’s rights.

Connected AI assistants are included in Free and Premium and require separate authorization. The current connector can read and change shopping items across households accessible to your account, including deleting items. Check the assistant’s proposed actions and results. An assistant’s output is not a guarantee that an operation succeeded. External assistants have their own terms, pricing, availability and data practices; a Cartly+ subscription does not include a subscription to those services. You can disconnect assistant access.

4. Watches, widgets, voice and availability

Apple Watch and Wear OS apps are phone companions: a compatible, signed-in paired phone must be reachable and connected to the internet. They are not standalone offline shopping services. Home-screen widgets may show cached data and have display limits; open the app for the full, current list. Confirm that an addition or check-off succeeded before relying on it.

Siri, Shortcuts, dictation, Google voice actions and assistant connections depend on the platform, installed version, language, region and provider support. Store approval and staged availability can affect when a feature reaches your device. Premium does not guarantee a third-party feature’s availability. See Features & help for current requirements.

5. Free features and Premium

The standard free plan supports two households and up to 50 shopping items per date, plus meal planning and five saved recipe slots per household. Premium removes in-app ads, permits additional households and shopping items, expands the recipe library, and enables website recipe import and translation. AI assistant connections are included in both plans; shopping-list limits still apply. Feature availability and any optional rewarded access are shown in the app.

AI imports and translations have usage limits, including a shared daily allowance. “Unlimited” household or shopping-item features do not mean unlimited AI requests, storage, automated traffic or freedom from technical and abuse-prevention limits. The app and purchase screen describe the applicable offer. Losing Premium can restrict new actions; AI assistant connections remain available subject to free-plan limits, and it does not mean that all existing shared content is immediately deleted.

6. Subscriptions, cancellation and refunds

Purchases made in the iOS app are processed by Apple; purchases made in the Android app are processed by Google Play. RevenueCat manages entitlement status. Sign in to the same Cartly account to use recognized Premium access on other supported devices. The web app does not imply that every purchase method is available there.

Subscriptions renew automatically unless cancelled according to the billing provider’s rules and the offer shown at checkout. Cancel Apple subscriptions in your Apple Account’s subscription settings and Google subscriptions in Google Play under Payments & subscriptions → Subscriptions. For Apple subscriptions, cancel at least 24 hours before renewal. The store displays your renewal date, price, trial terms and cancellation options. Refund requests follow the purchasing store’s process, without limiting mandatory consumer rights.

Deleting Cartly+ or your account does not cancel your subscription. Cancel through the billing provider separately. Access normally continues for the paid period, subject to the provider’s rules and any refund.

7. Account deletion

Use Settings → Account → Delete account or the deletion request instructions. Shared households used by other members and their content may remain, including shared chat history and existing author display names. Account deletion is irreversible and does not erase data already received by an external assistant or copied by another member.

8. Service changes and responsibility

We work to keep Cartly+ available but cannot promise uninterrupted or error-free operation. We may update features and limits or suspend access where necessary for maintenance, security or legal reasons. Material changes affecting your agreement or paid service will be handled with the notice and remedies required by law.

To the extent allowed by law, the service is provided “as is” and “as available”, and we are not responsible for indirect or consequential losses. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer protections, statutory remedies or data-protection rights.

9. Platform terms and contact

Apple-distributed apps also use Apple’s Standard EULA; Google Play purchases and distribution are subject to Google’s applicable terms. We update the date above when these terms change and provide notice where required. For support, legal inquiries or content reports, contact S10 Solutions OÜ at support@cartly.plus.