Account & Data Deletion
You can delete your Cartly+ account from the mobile or web app, or request deletion from S10 Solutions OÜ by email. Account deletion is permanent. Shared content used by other household members may remain as explained below.
Cannot sign in? Email support@cartly.plus with the subject “Account deletion request”. Use your registered email where possible. We verify ownership before acting; do not send your password. We respond within applicable legal deadlines, normally one month for GDPR requests, and explain any required extension.
Delete your account in Cartly+
- Open the mobile app or web app and sign in.
- Open Settings using the settings button.
- Under Account, choose Delete account.
- Confirm Delete account on “Delete your account?”.
- Confirm Yes on “Are you absolutely sure?”.
After successful deletion you are signed out. If the app reports a failure, retry or contact support; a failed request is not confirmation that deletion completed. Watch companions do not have a separate account-deletion flow.
What the deletion process removes
- Your authentication account and profile.
- Your household membership links, device notification tokens, read receipts, pending item-notification records and local entitlement record.
- User-linked feedback and error-log records in Cartly’s database.
- Households in which you are the only remaining member, together with their dependent shared records.
What happens to shared households
A household with other members remains available to them. If needed, administration transfers to another member. Shared shopping items, recipes, meal plans and chat history can remain after the link to your account is removed.
Existing chat display names can remain, as can names or other personal information written inside messages, shopping notes or recipes. Account deletion does not automatically redact shared text. Contact support@cartly.plus to request assessment of particular retained personal data. Other people’s independent copies cannot be removed through your Cartly account.
Connected assistants and your devices
Before deleting your account, you can disconnect AI assistants. Disconnecting does not delete information already received by the assistant provider; use its own deletion controls too. Temporary connection records follow the expiry periods in our Privacy Policy.
Widgets and paired watches may still show a cached view until refreshed. Remove widgets or companion apps and clear app/browser data on devices you no longer use. System dictation and notification histories are controlled by the relevant device or platform.
Other records and copies
Provider-side analytics, diagnostics, support emails, AI-usage records and purchase records may follow separate retention or deletion processes. Limited records may be retained where needed for legal obligations, security, fraud prevention or resolving disputes. Backup copies may remain until overwritten under the relevant retention cycle. Contact us for a request covering specific data or providers.
Cancel subscriptions separately
Deleting an account or uninstalling the app does not cancel an active subscription. Manage Apple purchases in Apple Account → Subscriptions, or Google Play purchases in Payments & subscriptions → Subscriptions. Refunds are handled through the purchasing store, subject to your statutory rights.
Read the Privacy Policy and Terms of Use for related information.