SUPPORT
A little help
with your shared shop.
Find a quick answer below or explore the setup guides for your device.
Email support ↗Frequently asked questions
Is Cartly+ free to use?
Yes. The free plan includes one household and up to 30 shopping items per date, five saved recipes per household and meal planning. Premium adds more household, item and recipe capacity, removes ads, and enables recipe import, translation and AI assistant connections. AI usage limits still apply.
How does my household share one list?
Create a household in the app and invite the people you shop with. Everyone sees the same list, and added, edited or checked-off items sync across members’ devices while connected.
Can we chat inside the app?
Yes. Every household has a built-in chat, so the list and the conversation stay in one place. Messages stay inside your household.
Who is Cartly+ for?
Anyone with a shopping list. But Cartly+ is at its best when your household has more than one person: one of you adds the items, another checks them off in the store, and nobody has to text “did you get milk?” again.
Why do I need an account and an email?
Your account identifies you and keeps your lists in sync across your devices and household. If you'd rather keep your email private, use Sign in with Apple and choose Hide My Email, and Apple will generate a private address for you instead.
Where can I learn about recipes, widgets and watches?
Read Features & help for setup steps, plan limits and watch setup instructions. For how these features process data, see our Privacy Policy.
Still stuck? Email us at support@cartly.plus and we’ll help.
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